UPDATED: Attendance policy:
Frequently Asked Questions:
When does the new policy start?
The new policy is effective June 6, 2017.
What are the major changes?
The updated attendance policy removes the 30 minute "grace period". Effective immediately new "grace period" is 10 minutes. When an agent is late more than 10 minutes, they will receive half (.5) of an occurrence.
Does this mean I can be late 10 minutes every day?
No, being late every day is a pattern of behavior. Once a pattern of lateness occurs, you may be written-up per the attendance policy.
Are there any other additional changes?
No, the rest of the policy and procedures remains the same. As always you are strongly encouraged to re-read the policy in it's entirety.