Application Open Date: 10/23/18
Application Closed Date: 10/25/18
Location: Bonita Springs, FL (IN HOUSE ONLY)
Direct Supervisor: Jessica Ortiz
Start Date: 11/1/18
Supervises and coordinates activities of call center agents including monitoring agent activities, and ensuring agents receive support. The Floor Supervisor is responsible for the overall performance, success and behavior of call center agents. ***OPEN SCHEDULE AVAILABILITY IS REQUIRED***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Problem Solving.
2. Positive Attitude
3. Communication Proficiency.
4. Time Management.
This position has no direct management responsibilities, but does serve as a coach and mentor for other positions in the department.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position. Hours of work may vary. Open flexibility is required. Required to work 1 Saturday a month.
No travel is expected.
Dealer’s Greatest Assets provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to the job requirements, genetic information, military service, or other protected status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.