NADA 2022: Automotive Dealerships and the Metaverse

As the automotive industry moves increasingly towards a digital future, dealerships are looking for ways to keep up. Dealerships have to compete with online car buying services like Carvana and Vroom, which offer a completely automated shopping experience. But what if dealerships could offer the same level of convenience and automation? Many are turning to the metaverse based technologies as a way to improve customer experience and engagement. By building more virtual communication channels, dealers can provide an immersive and interactive experience that goes beyond the physical limitations of phone calls, texts and emails. Customers can browse vehicles, test drive them, and even complete transactions without ever leaving their homes. The possibilities are endless, and the metaverse provides an exciting new communication avenue for automotive dealerships to explore.
 
Looking towards the future, DGA Auto is launching the first metaverse based BDC platform designed for automotive dealerships: DGA META.
 
DGA META focuses on three metaverse communication technologies:
1.Automated Intelligence: communication that eliminates human error
2.Augmented Reality: technology that presents us with virtual objects and information in our field of vision.
3.Virtual Reality: virtual environment for consumers.
 
 
At NADA 2022, DGA Auto will release the first product in our Meta platform: Lucy. Lucy is our Google-powered AI designed to help you manage customer expectations and book appointments in real time so that everyone leaves your service drive happy!
 
With Lucy, your customer can schedule service appointments 24/7 without ever speaking to someone at the dealership or at a call center. She even sends out reminders before each appointment so there are no surprises at drop off!
 
Lucy offers a seamless customer experience:

• Schedules customers in under 45 seconds
• 70% Scheduling Success Rate
• Identifies customer by name and vehicle upon answering
• Schedules appointments with previous advisor (when applicable)
• Builds customer profile
• Schedules for both repair or maintenance services
• Transportation options: drop off, shuttle, waiter, ride-share or loaner.
• Offers first available appointment times and stays within capacity limits
• Provides wait times and pricing.
• Live Person Assist Available:  Let our BDRs assist Lucy via Voice, Text, Chat, Email

 
Click the following link to learn more about DGA Meta, Lucy AI and or the future of BDC solutions: DGAauto.com/Demo
 
Also, visit DGA Auto at the 2022 NADA Convention in Las Vegas, Nevada from March 10th through the 13th at booth 6129N. Setup a VIP appointment to discuss DGA Meta products using the following link: DGAMeta.com