Monday's inbound call volume is the key indicator for determining how busy your week will be in the service drive. Monday accounts for 27% of your week's phone traffic for service appointment scheduling. By using Monday's call volume as your gauge, you can accurately project your weekly appointments, and then quickly determine your week's outbound scheduling needs. Through outbound prospecting calls, It's realistic to add 5 appointments per day with a well-equipped BDC, but adding 10-15 appointments per day requires more staffing and more time. Using DGA gives you the ability to scale on-demand and ramp up your BDC needs without changing your current staffing levels. This is yet another reason why outsourcing your BDC makes life better in the service drive!
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