SALES BDC 
CLOSE MORE DEALS. SELL MORE CARS. INCREASE PROFIT.
Real People. Real Results.

Sales Conquest

  • Positive Equity Campaigns: upgrade customers to new vehicles 
  • Lease and Renewal Campaigns: engage with customers before the make their lease renewal decision. 
  • Lost Opportunity Campaigns: convert failed  leads into sales

Lead Response

  • Internet Lead Response:  Follow up with customers in 5 minutes or less. 
  • All Communication Channels: phone, text, email, chat and social. 
  • Sales Phone-ups: Full inbound or overflow support for sales phone-ups. 
  • Custom  Sales Cycles: 7, 14, 30, 60, 90 or 120 day lead follow-up cycles
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​Sales Follow-up

  • Unsold: unsold Showroom Follow-up. Get customers back in the door and stop losing deals. 
  • Sold: monitor the customer experience is in your showroom. Sales CSI on demand. 
  • F&I Experience: target the #1 complaint customer have with the buying process

SERVICE BDC
INCREASE RO's. IMPROVE CUSTOMER ENGAGEMENT.
​BETTER CUSTOMER EXPERIENCE.
Real People. Real Results 

Service Conquest 

  • Retention Campaigns: Pre-Paid Maintenance and Maintenance Due Cycling
  • Engagement Campaigns: Lost Souls, Recalls, SOP, No Show & Declined Services ​
  • All Communication Channels: phone, text, email, chat and social.

Reservation Center

  • Appointment Scheduling: take control of your shop out of your advisors' hands. 
  • Overflow Call Support: never miss another call or send customers to voicemail by backstopping your service line. 
  • Ai Assist: Lucy Ai will help provide real-time assistance for customers. 

Service Follow-up

  • 24hr initial follow-up: Follow-up with your customers within 24 hours after service. 
  • Caller ID cloning: no 1-800 numbers, only your trusted dealership number. 
  • Increased Survey Response Rate: DGA will increase your positive survey response rate. 
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SERVICE AI 
CONVERSATIONAL AI FOR DEALERS POWERED BY GOOGLE.
Full Ai and Live Assist Options

  • Conversational AI that understands your customer's service BDC needs
  • Schedule customers in under 90 seconds
  • 72% scheduling success rate
  • Identifies customer by name & vehicle upon answering
  • Schedules repair or maintenance
  • Allows customers to choose transportation options: drop off, shuttle, waiter, or loaner.
  • Offers previous advisor and first available appointment times.
  • Provides wait times and pricing.
  • Live AI Assist: Voice, Text, Chat, Email

DEALERS TRUST DGA AUTO
"DGA's partnership with our dealerships has made a huge improvement with customer service and engagement. DGA sets the bar with standards in answering clients’ requests, ensuring they are handled with ease and courteousness from start to finish. We recommend DGA's BDC solutions without hesitation for any of your dealership needs. Thank You, DGA, for being part of our dealership family."

Roger Pittman 
COO - Kollective Auto Group