• ​​24hr initial follow-up
  • Caller ID cloning 
  • High end agents generate survey responses 
  • Real-time reporting and analytics 
  • Answer calls within 2-3 rings
  • Live online chat support 
  • Open 7 days a week, 363 days a year
  • Dealer specific up-selling ​
  • Revenue generating outbound services
  • Custom scripts with campaign incentives
  • Recall completion campaigns 
  • Seamless integration with scheduling software 
  • Specialized agents trained on your brand, your dealership
  • Elite agents maximize each scheduled appointment 
  • On-demand campaigns customized to your dealership's needs
  • Real-time online call recording ​​

SALES CAMPAIGNS 
CLOSE MORE DEALS. SELL MORE CARS. INCREASE PROFIT

Sales Conquest Calls

  • Positive Equity Campaigns 
  • Lease and Renewal Campaigns 
  • Appointment Confirmation
  • No-show calls 
  • Lemonade Campaigns: convert failed "Lemon" leads into sales

Sales Reservation Center

  • Rapid Internet Lead Response: live internet lead management with custom lead cycles.
  • Sales Phone-ups: Full inbound or overflow support for sales phone-ups. 
  • Mailer Direct Line: custom mailer campaign appointment line.
  • Sales Clinic:  Sales event Appointment Setting 
​

​Sales Follow-up

  • Unsold: unsold Showroom Follow-up. Get customers back in the door and stop losing deals. 
  • Sold: monitor the customer experience is in your showroom. Sales CSI on demand. 
  • F&I Experience: target the #1 complaint customer have with the buying process

SERVICE CAMPAIGNS
INCREASE RO's. IMPROVE CUSTOMER ENGAGEMENT.
​BETTER CUSTOMER EXPERIENCE 

Service Conquest Calls 

  • Retention Campaigns: Pre-Paid Maintenance and Maintenance Due Cycling
  • Engagement Campaigns: Lost Souls, Recalls, SOP, No Show & Declined Services ​

Service Reservation Center

  • Appointment Scheduling: take control of your shop out of your advisors' hands
  • Overflow Call Support: never miss another call or send customers to voicemail by backstopping your service line. 
  • Service Clinics: special event appointment Setting ​

Service Follow-up

  • 24hr initial follow-up: Follow-up with your customers within 24 hours after service. 
  • Caller ID cloning: no 1-800 numbers, only your trusted dealership number. 
  • Increased Survey Response Rate: DGA will increase your positive survey response rate. 
​

TESTIMONIALS 

"DGA recently partnered with our five dealerships and has already made a huge improvement with customer service and CSI objections from the manufacturer. DGA sets the bar with standards in answering clients’ requests, ensuring they are handled with ease and courteousness from start to finish. We recommend DGA without hesitation for any of your dealership needs. Thank You, DGA, for being part of our dealership family."

Roger Pittman 
COO - Tri State Luxury Collection