Welcome to DGA’s
….where we explore what works and then what works even better
to expand your customer base.
It’s Wednesday, November 25th. Today I’m thinking about bottom line strategies and of course Turkey….
I have to say I’m getting sold on preview dialing. The numbers are impressive - an average 30% increase in sales, and 40% savings in operations.
Here’s the real shocker: dials per hour are doubled. Yes. Doubled. Preview dialing typically creates a pace of 50 DPH - fully 2-3 times faster than manual dialing!
Our phone calls start with automatic dialing and end with an agent prepared with information on the customer or prospect. It is the very best human-tech interface we’ve found in the market.
It works if your CRM system is in good shape. That’s the topic of another blog.
Dealers tell me that one of their favorite features is that preview dialing keeps them in control of the contact cycle, rather than relying on business development representatives to make those important decisions.
Later this week we’ll be exploring web-to-campaign strategies, another human-tech victory.
Spoiler alert: Web-to-campaign actually takes an internet lead from its lead source, emails the lead to the campaign, and prompts an immediate contact that takes priority over all other outbound contacts. Yes. It does.
Nicholas R. Lawrenson
Chief Operating Officer
O: (239) 221-5230
M: (443) 864-7834
Dealer's Greatest Assets (DGA) is now an official Google Business partner! Whether searching on Google.com or looking for directions on Google Maps, DGA is now even more visible on the web. The Google Partner Program will not only increase visibility for DGA but also prepare the company to continue to meet our customers evolving needs.
When it comes to your business and your customers, you cannot trust just anyone. Since 1993, Dealer's Greatest Assets, Inc. (DGA) has been a leading strategic partner for dealerships nationwide. After more than 20 years, we have a superior track record of success with proven results. Unlike our competitors, we don’t outsource your customers to offshore call centers. Our well-trained, specialized agents answer your calls in-house, with our headquarters located in Ellicott City, Maryland.
DGA's management team possesses the necessary vision and industry expertise required for your dealership's BDC to succeed and increase your bottom line. Unlike our competitors, whose teams consist of retired automotive insiders, our team consists of BDC development specialists with more than 50 years of automotive call center experience combined. If you want to increase your service and parts RO's, schedule more sales appointments, and turn your customers into advocates for your dealerships, call DGA today at 1-800-678-7269 and schedule a demo at www.DGAauto.com.
Let DGA fuel your dealership's business!
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